Whenever an individual, in some cases, a juristic person, decides to purchase goods from a supplier, that individual, as well as the purchased goods, will enjoy protection in terms of the Consumer Protection Act 68 of 2008. In terms of the act, a consumer, as defined by the act, who purchases goods from a supplier, has a right to expect the products and goods which they purchase to be safe and reliable, unless otherwise provided, in writing.

If the product or goods fail to live up to the standard required or fails to perform the purpose for which it was purchased, or causes injury or death, a consumer has a right to legal redress.

We offer the following expertise:

  • Assisting suppliers with compliance with the act and its regulations, therefore limiting the supplier's exposure to a civil lawsuit.
  • Assisting consumers by determining the nature and extent of the product defects, the injury or death caused, or the financial loss suffered by the consumer.
  • Assisting consumers by gathering all of the information and determining the appropriate type of claim that should be pursued, including strict liability, negligence, breach of warranty, or even fraud.